Client Satisfaction
* Understand Needs and expectations of clients by conducting surveys
* Having regular meetings with clients to understand requirements & queries, assess issues, solve immediately from client point of view, and do root cause of issues and ensure preventative measures for future occurrences
* Collecting feedback on the issues been resolved and monitoring until you achieve the desired level of customer satisfaction
* Adherence to SLA as per agreed terms & conditions
* Implementing cost saving initiatives
* Recommend and implement latest technology available to reduce operation cost